Frequently Asked Questions

If you can’t find the answer to your question, feel free to contact us.

How does your shipping process and price look?

    • We ship with UPS Ground. We cannot ship to PO boxes.
    • We provide free shipping on all orders over $250 to the lower 48 states. For orders below $250, your shipping fee will be applied at checkout.
    • Standard shipping rates apply to AK, HI, and all International shipments including Puerto Rico. Call in for shipping quotes on orders that match these parameters.

    Do you ship via LTL freight (pallet shipping)?

        • We offer free LTL freight shipment for pallet orders within the continental U.S. Proceed with standard shipping at checkout and we’ll get this set up for you.

        How many cases are in a pallet?

            • Glass products - 30 cases
            • Mylar bags - 30 cases
            • Pop tops - 72 cases
            • Reversible caps - 30 cases

          What are your return and exchange policies?

              • Find our return and exchange policies here.

              Do you offer bulk pricing?

                  • We offer special pricing on bulk wholesale orders. Call in to discuss pricing for your order. Special pricing starts at 30+ cases per product, but may be negotiated depending on requested monthly volume.

                What are your jars made of?

                    • Screw Top and Child Resistant Jars
                      • Jar: glass
                      • Cap: polypropylene lid, polyethylene foam inner liner
                    • Wood Lid Jars
                      • Jar: borosilicate glass - high heat resistance
                      • Lid: bamboo
                      • Lid inner liner: silicone

                  Do you offer samples?

                      • We offer single units as samples for businesses at a 50% discount. Call in to set up a single unit order.

                      Can I pick up my order instead of having it shipped?

                          • We offer will call pick up for orders on a case-by-case basis. Call in to set up your order for will call pick up at our California distribution center.

                        Do you price match products?

                          • We do our best to price match. Call or email so we can match your price. Please have a previous invoice on hand.

                          How do I qualify for a reseller’s tax exemption?

                              • For companies located outside of California, no sales tax is applied.
                              • For companies located within California, please send your seller’s permit to from the email your Green Tech account is registered to. Mark the Subject Line as: Tax Exemption Documentation - Your Company Name.
                              • Otherwise, call in to (800) 674-9488 and we’ll help get this settled for you.